FAQ

This is our FAQ page. It should help to answer any other questions you may have.

  • Can I cancel my order?

 We try to process our orders as fast as possible to make sure that they arrive with you as soon as possible, so cancelling an order after it’s been made isn’t always possible. If we’re lucky enough to cancel that in time, we’ll process your refund right away.
  • I haven't received my order. 

 If your order hasn’t arrived in the estimated delivery time, please get in touch with us via Live Chat or shoot us an email to info@catnipy.com. It can take up to a month to arrive, so please be patient. 

  • Why can't you ship to my country?

Unfortunately, our carrier have restrictions so we can't ship them everywhere. Sorry about that. We are currently working on ways to ship worldwide so hold on tight! :)

  • When will I receive my order?

Orders are processed within 2-5 business days. Shipping normally take 10 - 22 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email. Don't you worry, the product will get to you and your tiny tiger will be pleased! :)